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LINDSAY PHONE SHOPS FOR APRIL 2025
You can expect the phone to ring more in the sales department over the next 60 days, not less. The customers will be calling to ask about vehicle pricing and the effects of the tariffs. Now is the time to capitalize on those new leads to see more customers in the showroom. The Lindsay guidelines for price listing were made just for this type of call.
April phone coaching in the Sales departments will practice the Lindsay price guidelines and how to get the customer in today. Let's turn the call around. Turn the situation from a negative, to a positive and then an appointment/reservation.
SALES DEPT. 4/2025
Buick GMC Sales PASS / 90 Ethan Hall Deborah Larkin inquired about a Lexus ES350 that she saw on the lot. She confirmed that the vehicle was available and discussed specifics, including wanting the "out the door" price without sales tax, as she is a veteran. Deborah plans to visit the dealership at around 11:00 AM to see the vehicle. He also exchanged contact details, sending the dealership's address and confirming her email
SERVICE DEPT. 4/2025
Buick GMC Service PASS/ 95 Jason Glascock. Customer owns a 2021 GMC Yukon, called to schedule a service appointment involving a tire rotation, high mileage oil change, and brake pad replacement. After being transferred to the service department, the agent, Jason, discussed the need for a multipoint inspection of the brakes, given their low wear percentage. The customer agreed to this inspection and inquired about appointment availability. The appointment is afternoon appointment at 1:30 PM, during which the customer would wait at the dealership.
VW DULLES SALES PASS / 90 Madhat The caller who inquired about the availability of a 2023 Jeep Grand Cherokee Overland she saw on the dealership's website. The agent confirmed that the vehicle was available at a price of $35,900 and provided the dealership's location as Lindsay Volkswagen of Dallas, which is near Dallas Airport. Martha asked about the dealership's hours, and the agent informed her they would be open until 9 PM that day. They set an appointment for Martha to visit the dealership around 6 PM, and the agent took her phone number, (301) 639-1737, to send a text message with their information and the address.
VW MANASSAS SALES PASS / 85 Sammy Initially, he inquired about any additional fees applicable beyond the listed vehicle price on a used car. Agent Sammy informed him that there is a processing fee of $989 along with applicable Virginia taxes, tags, and title fees. Set appointment for Wednesday and TRIED transferred to manager but customer wouldn’t wait.
VW DULLES Service FAIL / 75 Michelle Called to inquire about getting her 2019 Volkswagen Atlas titled and registered in Virginia. Agent Michelle added Kristen's vehicle to their system, confirming that an inspection is necessary since it seems the 80,000-mile service was already completed. Unfortunately, Michelle indicated that there are no appointments available for this Saturday, but suggested next Saturday instead. Did not offer a weekday.
VW MANASSAS SERVICE PASS / 85 Kim Manning The customer requested an appointment for a 90,000-mile service on their 2017 blue Volkswagen Passat. The agent confirmed the appointment could be scheduled for the earliest time of 12:30 PM the next day and explained that the service would include an oil and filter change, brake fluid service, and a multipoint inspection at a total cost of $393. The customer inquired a Lyft ride as an alternative. The with the appointment confirmed for the following day at 12:30 PM. No name to open, no advisor name.
CHRYSLER SALES PASS / 85 Mike Tatum In a call from Lindsay Manassas CDJR, a customer, Leticia, expressed interest in a 2021 Honda CR-V EXL. The agent, Mike, confirmed that the vehicle was available for $27,300 and provided the dealership's address. Mike informed her of other similar vehicles available, emphasizing their large inventory and certification benefits, including warranties and roadside assistance. Leticia expressed commitment to visit the dealership, planning to arrive in about forty-five minutes. First name only no transfer to manager.
CHRYSLER SERVICE FAIL / 75 Ezla In a call to requested to schedule a service appointment for his 2020 Ram 1500. Andrew inquired about the air and fuel induction cleaning service and the BG throttle body service, both of which were elaborated on by the agent. He mentioned a promotion for 15% off services and compared quotes from other shops, expressing hope for a better deal. The agent confirmed a preliminary appointment for 10:30 AM. No text or alternate.
CHEVROLET FRONT ROYAL SALES PASS / 90 Ali Ehrah Dustin called Lindsay Chevrolet to inquire about a 2017 Chevy Traverse he saw online for around $13,000. Dustin expressed interest in coming to see the car, mentioning he would arrive around 12:15 PM after running a few errands. He discussed financing options, noting that he and his wife have a credit score of approximately 800. Ali, assured Dustin that they work with multiple banks to secure the best financing rates. They confirmed the appointment and Ali encouraged Dustin to ask for him upon arrival.
VOLVO SALES PASS / 85 Guss Deebs Courtney called about a 2023 used Volvo XC90 with approximately 26,000 miles listed on AutoTrader. After being transferred to Gus he verified that it was still available. Courtney stated she would arrive in about twenty-one minutes and confirmed her phone number as her cell. Gus took her last name, Channel, and offered to send a text with his name and the dealership's address for her visit. First name and no department to open, no manager turn.
CHEVROLET FRONT ROYAL / FAIL / 75 Jeanette Miller & ? In a call to Lindsay Chevrolet, customer Dennis Cho reached out to schedule a service appointment after verifying his details, Dennis mentioned he owns a 2020 Corvette and needs an oil change, as well as assistance with an unresponsive front infotainment screen. The agent assured him they could address these issues and offered to schedule the service for Wednesday at 10:00 AM, which Dennis accepted. No name to open no offer to text or alternate transportation.
VOLVO SERVICE FAIL/ 75 Diamond Gonzales The customer, Jeff Finkel, called Lindsay Volvo Cars of Alexandria regarding an ABS light issue on his Volvo. He requested an appointment for Monday, but the agent informed him that Monday was fully booked. After checking, the agent offered the earliest appointment for Tuesday at 7:48 AM, which Jeff accepted. She said that he would receive a confirmation text and email about the Tuesday appointment. No Name to open , alternate transportation.
LEXUS FAIL 75 Tucker Durham Tucker ANSWERED HORRIBLY. Customer wanted to call about a deal and confirm his visit for 11 AM the next day. He expressed interest in the NX 350 premium models and confirmed that there are multiple options available. Umesh mentioned that he received a competing offer from Rockwell for $2750 below the MSRP and requested Tucker to provide a better deal. Tucker assured Umesh that he would do everything possible to provide an appealing offer to discourage him from pursuing the Rockwell deal. . WRONG GREETING, NO text, no manager turn.
FORD FAIL / 80 Tim Sutan Tanon Maddie White called Lindsay Ford seeking a quote for stock number F250193, an Outer Banks convertible, and indicated she planned to finance the vehicle. The agent, Tim, discussed potential financing options and informed her about a $1,000 discount available for financing through Ford. Maddie mentioned she could put down approximately $20,000, and expressed that she might be able to come in for delivery as early as the next day Tim asked for appointment but then went towards texting price.
CHEVROLET WOODBRIDGE PASS / 95 Michael Cody inquired about two 2022 Chevy Silverado trucks at Lindsay Chevrolet. Agent Michael confirmed that both vehicles, one listed at $32,700 with 36,225 miles and the other at $30,200 with 37,000 miles, were available. Cody mentioned he was nearby and expressed interest in coming to see them. Michael provided the address and promised to text it to him. He also introduced manager Bobby as a secondary point of contact for Cody, ensuring he would have assistance upon arrival. The call concluded with Cody confirming his visit and thanking the agent.
CADILLAC SALES PASS / 90 Juan Carlos Sobino The customer named Kyle. Kyle called back inquired about a newly arrived certified 2024 Lyric and requested pricing information. Giancarlo mentioned the vehicle would be priced at $44,098 for a level two luxury model. Since Kyle lives in Leesburg, he expressed a need to schedule . Giancarlo promised to email the CARFAX to Kyle's address, kjw5029@gmail.com, and suggested scheduling an appointment for Wednesday morning, which Kyle seemed open to but needed to confirm his work schedule first.
LEXUS PASS / 95 Rosa Flores The customer contacted Lindsay Lexus to schedule an appointment for car maintenance, specifically due to squealing brakes. The agent confirmed the customer's phone number and inquired about the maintenance plan, noting that the customer was slightly below the 5,000-mile mark for complimentary service, currently at 3,700 miles. The agent offered a Saturday appointment at 9:30 AM, which the customer accepted. The appointment is scheduled for Saturday, April 12, with Advisor Ski. No Advisor Name.
FORD PASS / 85 Natasha Called to discuss scheduling brake work on his 2019 Ford Escape. He expressed concerns about the brakes making a grinding noise and wanting to check them before further damage occurred. After confirming his contact information and vehicle details, the agent, Cathy, set up an appointment for brake service on Monday, April 7, at 11 AM, The call concluded with the agent confirming the appointment and sending a confirmation to Hayes's email.
CHEVROLET WOODBRIDGE PASS / 85 Micheal Scmidt Te customer, who drives a 2016 Chevy Cruze, requested to schedule an appointment for a brake check. The agent, Mike, gathered the customer's phone number and asked about the issues with the brakes, including a burning smell and shaking when braking. The customer mentioned she recently moved back from Texas, where she had brakes installed, and expressed concern about the condition. They agreed on an appointment for Friday at 10:00 AM,
CADILLAC PASS / 85 Michelle Perez The customer called requesting to speak with Michelle. The customer mentioned needing to drop off their vehicle for some maintenance after previously getting an oil change and inquiring about the timing for today. The conversation covered applicable coupons and rebates, including a $60 discount for brake rotors and a potential 10% discount, which the agent assured would be taken care of during the visit.
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