We shop your Dealership by telephone and mail you out the cassettes or CD’s of the conversations to use in-house to train your personnel.

When you receive the cassettes you’ll hear each survey from the first ring into the dealership until hang-up.

You‘ll also hear what information is being passed out on the phone to the customer, the hold time and how your operator handles the calls as well.

OUR SHOPPERS ALLOW YOUR PERSONNEL TO GET A NAME NUMBER AND EVEN SET AN APPOINTMENT.

WANT TO GET YOUR PEOPLE SOUNDING PROFFESIONAL NOW!

CALL 1-800-285-0026

WHEN YOU RECEIVE THE MYSTERY SHOPS

You’ll hear in SALES what your people are saying about…

• Dealer/Factory discounts
• Monthly payments
• Prices on trade-ins
• Used Car Warranty’s
• Leasing
• Financing
   

In SERVICE you’ll hear if your people are diagnosing over the phone or if they’re actually trying to set the appointment.

In the PARTS Department you’ll find out how long the customers are on old and if your people are asking for the sale.

ONGOING TELEPHONE SHOPPING

Monthly accounts include our Phone Up control Workbook containing...

• Powerful scripts that you can use with your Sales, Service, Parts, Body Shop, and Receptionist personnel to help them take control of the conversation with your customers.
• Sales & Receptionist control logs.
• Self-analyzing grade sheets to use with your cassettes.
• Suggestions on bonus programs to use with the cassettes to get your people motivated to set more appointments. (Example) "Sales survey of the month."

·         The reliability of using these cassettes each month to help open their eyes to the mistakes they make on the phone in a positive way.

CALL TODAY FOR A FREE QUOTE: 800-285-0026