GET YOUR PEOPLE SOUNDING PROFESSIONAL WITH EVERY CALLER. Change the way your telephone calls are handled at your dealership and you'll see more customers. GUARANTEED!

WE TEACH YOUR PERSONNEL EVERY WEEK ONE-ON-ONE OVER THE TELEPHONE ON HOW TO HAVE A "GAME PLAN" FOR THE IN AND OUT-BOUND PHONE CALLS.

START YOUR TELEPHONE TRAINING WITH A LIVE TELE-CONFERENCE OR IN-HOUSE SEMINAR!

• Live SEMINAR/TELE-CONFERENCE will to introduce your personnel to the program, show them how they are "perceived" by the customer and then we role- play on the spot so everyone can see the system works.
• The seminar is packed with useful, practical answers to PRICE QUESTIONS, SPECIFIC VEHICLE /MODEL CALLS AND HOW TO ASK FOR THE APPOINTMENT.
  Especially your veterans will find the training informative. They've been beaten up for years over the telephone by your customers and most appreciate having a VIABLE DIRECTION to go with the phone calls.
• ALL ATTENDEES LEAVE WITH ENOUGH WORKING KNOWLEDGE TO HANDLE YOUR INCOMING CALLS!
• Tele-conference and In-house seminar are broken down by department with each having it's own class schedule and workbook material.

• We also perform Saturday Group Tele-Conferences by Appointment.

SEE TELE-CONFERENCE SCHEDULE FOR SALES NEED pdf

SEE TELE-CONFERENCE SCHEDULE FOR SERVICE & PARTS NEED pdf

SEE IN-HOUSE SEMINAR SCHEDULE FOR ALL DEPARTMENT NEED pdf

ONE-ON-ONE TELEPHONE TRAINING AND CERTIFICATION

EACH WEEK OUR TRAINERS ROLE-PLAY ONE-ON-ONE OVER THE PHONE WITH YOUR PERSONNEL ON HOW TO MAKE THE RIGHT IMPRESSION AND SET THE APPOINTMENT.

• Each week our trainers walk your sales, service, parts and receptionists personnel through the scripts during a series of 10 to 30 minute over the phone training sessions.
• Your people will be required to train a minimum of once per week but are allowed to call and do a session every 48 hours.
• Each session will take your people through a variety of "Real Life Scenarios" designed to show them how to take control of the conversation with your prospective customers.
• Each week we send you a report so YOU KNOW who is training and how well they are doing.
• Once your people are proficient with the material we'll certify them so you have a way to reward them for completing the course.

Sales , Internet, BDC  Departments Course Highlights.

• In sales we teach your people on how to handle price, specific vehicle inquiries, trade, finance questions and how to set the appointment.
• After certification we teach them how to place out-bound calls for be backs, missed appointments, orphan owners, lease returns and service customers.

Service & Body Shop Departments Course Highlights.

• In service we work with them weekly on being courteous, professional and to the point.
• We also work with body shops on how to get the customer to relax and come in for an appointment.

Retail and Wholesale Parts Departments Course Highlights.

• NO MORE “Parts Hold!” We’ll get them to ask for and secure the sale and they’ll end every call by asking the customer if they’d like to be transferred to service to have the parts installed.
• One in ten will show in your service department if they are asked.

Receptionist Course Highlights.

• Your receptionist needs to know the correct way to answer, how to transfer a call and how to handle IRATE customers.

Telephone Training Frequently Asked Questions

After Certification we will continue to train, monitor and help you manage your personnel and the telephones so you’re never embarrassed by the way your people sound ever again.